Privacy Policy
TS Trade INC built the TSTrade app as a Free app. This SERVICE is provided by TS Trade INC at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at TSTrade unless otherwise defined in this Privacy Policy.
1. Information Collection and Use
1.1.For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.
2.The app does use third party services that may collect information used to identify you.
3.Link to privacy policy of third party service providers used by the app
2. Log Data
1.We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
3. Cookies
1.Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
2.This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
4. Service Providers
1.We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
2.We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
5. Security
1.We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
6. Links to Other Sites
1.This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children’s Privacy
1.These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
8. Changes to This Privacy Policy
1.We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
2.This policy is effective as of 2020-09-01
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at tstradeapp@hotmail.com.
Privacy Policy
1. Introduction
Welcome to Citadelm LLC. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our landing page at https://www.citadelm.llc (the "Site") and express interest in our UK stock trading services. It also outlines your privacy rights under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Site, you consent to the practices described in this policy.
2. Data Controller
The data controller responsible for your personal data is:
Citadelm LLC
400 Oxford St, London W1A 1AB, United Kingdom
citadel.llc@gmail.com
+44 20 7160 6238
3. Information We Collect
We may collect and process the following data about you:
- Personal Data You Provide: This includes information you enter on our forms, such as your name, email address, phone number, and financial information (e.g., investment experience, risk appetite) when you sign up for an account, request a demo, or download a guide.
- Technical Data: We automatically collect information when you visit our Site, such as your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our Site, including the full URLs, clickstream to and through our Site, page response times, download errors, and page interaction information.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. How We Use Your Information (Purposes and Legal Basis)
We use your information based on the following legal grounds under UK GDPR:
Purpose
- To provide you with information about our services and respond to your enquiries.
- To administer and protect our business and this Site (including troubleshooting, data analysis, testing, and system maintenance).
- To use data analytics to improve our Site, marketing, customer relationships, and experiences.
- To send you marketing communications about our services, market news, and educational content, if you have consented.
- To comply with our legal and regulatory obligations (e.g., anti-money laundering checks, record-keeping for the FCA).
Legal Basis
- Necessary for our legitimate interest in growing our business and communicating with prospective clients.
- Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security).
- Necessary for our legitimate interests (to define types of customers for our services, to keep our Site updated and relevant).
- Consent. You can withdraw your consent at any time.
- Necessary to comply with a legal obligation.
5. Cookies and Similar Technologies
Our Site uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our Site.
- Essential Cookies: Required for the operation of our Site.
- Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how they move around our Site.
- Targeting Cookies:
Record your visit to our Site, the pages you have visited, and the links you have followed.
You can set your browser to refuse all or some browser cookies. However, if you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
6. How We Share Your Information
We may share your personal data with the following parties:
- Service Providers: Third parties who provide services on our behalf, such as IT and system administration, hosting, analytics, marketing agencies, and customer support.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers.
- Regulatory Authorities: Such as the Financial Conduct Authority (FCA) and HM Revenue & Customs (HMRC), where required by law.
- Third Parties in Corporate Events: In connection with a merger, acquisition, or sale of all or a portion of our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. International Transfers
We may transfer your data outside the UK. If we do, we will ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK which give personal data the same protection it has in the UK (Standard Contractual Clauses).
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
For example, we will retain data of prospective clients for marketing purposes for 24 months since your last interaction with us, unless you withdraw consent earlier. We are required by FCA rules to keep records of transactions for at least 5 years.
10. Your Legal Rights
Under UK data protection law, you have rights including:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request correction of inaccurate information.
- The right to erasure – You have the right to request that we erase your personal data, in certain circumstances.
- The right to object to processing – You have the right to object to our processing of your personal data, in certain circumstances.
- The right to data portability – You have the right to request the transfer of your data to another organisation, or to you.
- The right to withdraw consent – Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at [Data Protection Email/Address].
11. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We will notify you of any material changes by email or a prominent notice on our Site.
12. How to Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
citadel.llc@gmail.com
400 Oxford St, London W1A 1AB, United Kingdom
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.